Last Updated: February 21, 2026
Thank you for shopping with Ya Pudding! Please read our policy carefully before making your purchase.
All Sales Are Final
Due to the personal and hygiene-sensitive nature of our products (hair accessories and bags), all sales are final. We do not accept returns, exchanges, or refunds for any reason except in cases of defective, damaged, or incorrect items.
Eligible Returns
Returns or refunds are accepted only for:
- Defective items
- Damaged items
- Wrong items shipped
No other reasons, including change of mind, fit issues, or personal preference, will be accepted.
For approved eligible cases, we may offer a refund, replacement, or store credit at our discretion.
Return Process
If you receive a defective, damaged, or incorrect item:
- Contact us immediately within 3 days of receiving your order, with your order number and photos/details of the issue.
- Do not discard any packaging materials.
- Provide clear photos of the package as delivered (including inner and outer boxes, packing materials, and any dents/damage).
- Provide photos showing the issue with the item(s):
- For defective or damaged items: photos of the defect or damage.
- For incorrect items: photos of the received item(s)
We will review your request as quickly as possible. If approved, we will provide instructions and offer a refund, replacement, or store credit at our discretion.
Return Shipping
- Customer pays return shipping costs.
- Original shipping fees are non-refundable.
Refund / Resolution Timeline
Once we receive and inspect the returned item(s) (if applicable), any approved refund or store credit will be processed within 5-10 business days to the original payment method or as store credit.
Order Cancellations
Once an order is confirmed and processed, it cannot be canceled or modified.
Contact Us
Please contact us at contact@yapudding.com for any return inquiries.