Last Updated: February 21, 2026
Ya Pudding ships to destinations within Canada only. We do not ship to any other international locations.
Shipping Destinations
- Canada: All provinces and territories.
Shipping Rates & Free Shipping
- Ontario:
- CAD $12 flat rate. Free shipping on orders over CAD $65.
- Rest of Canada (Mainland Provinces):
- CAD $16 flat rate. Free shipping on orders over CAD $65.
- Remote & Northern Regions
- Including but not limited to: Yukon, Northwest Territories, Nunavut, and rural/remote areas.
- CAD $40 and up (exact amount will be displayed at checkout based on weight, size, and specific destination)
- Free shipping does not apply to remote and northern regions.
Shipping rates are automatically calculated and displayed at checkout based on the delivery address you provide. Free shipping thresholds apply after discounts (excluding taxes).
- Important Notes: Please ensure the shipping address is complete and accurate. In the rare event that the system displays an incorrect shipping rate due to technical reasons, we reserve the right to adjust the shipping fee or cancel the order. We will contact you immediately to explain the situation and discuss next steps.
Order Processing & Estimated Delivery Times
Orders are processed within 1–3 business days. Once processed, orders are shipped via trusted carriers (e.g., Canada Post and partners).
Estimated delivery times:
- Canada (Mainland Provinces): 4–10 business days
- Remote & Northern Regions: 7–14 business days
Important Note on Delays
Delivery times are estimates only and are not guaranteed. During peak periods, such as holidays, major promotions, sales events, or high-volume seasons, processing and delivery times may be extended by 3–7 business days. We are not responsible for any delays caused by carriers, weather conditions, storms, customs processing, holidays, unforeseen circumstances, or other factors beyond our control.
Lost, Damaged, or Stolen Packages
If your package arrives damaged or is reported lost:
- Contact us immediately with your order number and tracking information.
- Do not discard any packaging materials.
- Provide photos of the package as delivered (including inner and outer boxes, packing materials, and any dents/damage).
- Provide photos of the damaged product.
We will investigate the issue as quickly as possible and work with the carrier to resolve it (e.g., file a claim for replacement or refund where applicable).
We are not responsible for packages that are confirmed as delivered to the provided shipping address but are later lost or stolen after delivery. We are also not responsible for packages lost or delivered incorrectly due to errors in the shipping address provided at checkout.
Incomplete or Missing Items
If you receive an incomplete order (e.g., missing one or more items from your purchase):
- Contact us immediately with your order number and tracking information.
- Do not discard any packaging materials.
- Provide photos of the package as delivered (including inner and outer boxes, packing materials).
- Provide photos or details of the items received.
We will investigate the issue as quickly as possible and resolve it appropriately, such as shipping the missing item(s) at no additional cost or issuing a partial refund where applicable.
Order Changes & Cancellations
Once an order has shipped, it cannot be canceled or the shipping address modified. Please double-check your shipping information before completing your purchase.
Tracking
A tracking number will be provided via email once your order ships. You can monitor your shipment through the carrier’s website.
Contact Us
Please contact us at contact@yapudding.com for any shipping inquiries.